Calgary, Alberta

In Calgary, Alberta, Deanne invests in training that helps her staff feel ready and confident in their roles. She encourages team members to talk directly with participants and families about what inclusion means to them. These conversations help staff anticipate challenges and create welcoming, positive experiences for everyone.

Shelburne, Nova Scotia

In Shelburne, Nova Scotia, Adam faces the challenge of staffing programs in a small community. To prepare new and seasonal hires, his team builds disability awareness into their onboarding process. This practical training helps staff handle real-life situations respectfully and ensures that programs reflect the community’s commitment to accessibility. Support from groups like Autism Nova Scotia and High Five has made a big difference in delivering these learning sessions.

Edmonton, Alberta

In Edmonton, Alberta, Heather highlighted the City’s focus on training as a cornerstone of its accessibility policy. The City launched an online course for all employees and developed specialized training for different departments. Building awareness and knowledge about accessibility is a continuing priority.

Fredericton, New Brunswick

At Accessible NB, Wendy’s team stays current by paying attention to emerging accessibility issues. For instance, they’ve recently been exploring barriers related to electric vehicle charging stations. Their process involves asking questions, researching, and learning deeply about new topics so they can better guide municipalities and businesses—and share new knowledge across the province.

Ottawa, Ontario

In Ottawa, Ontario, the Accessibility Office provides many learning opportunities for City staff, including customized training for specific roles, manager workshops on workplace accommodation, and annual events for the United Nations’ International Day of Persons with Disabilities and AccessAbility Day. Accessibility is built into the City’s culture—new employee training introduces staff to the Office’s role and the importance of integrating accessibility into programs, services, and facilities.