Edmonton, Alberta

In Edmonton, Alberta, Heather shared that working directly with persons with disabilities, inclusive program staff, and community partners was key to improving accessibility. Feedback was gathered through online surveys and in-person meetings held in familiar local places. This input was shared across City departments and used to address barriers and increase participation.

Calgary, Alberta

In Calgary, Alberta, Deanne and her team regularly review program guidelines, such as staff-to-participant ratios. When changes are made, they make sure all staff and participants understand them. Deanne also listens closely to participants and families, often through casual conversations, and uses their feedback to strengthen programs.

Shelburne, Nova Scotia

In Shelburne, Nova Scotia, Adam’s team secured funding to bring in an accessibility consultant during the improvement of a popular park. The consultant identified what was working well, what could be better, and gave ideas for future changes. The consultant identified current strengths, areas for improvement, and ideas for the future. The team also worked with the local accessibility advisory committee and community members with disabilities through on-site visits. Ongoing dialogue guided design updates to make the park more inclusive.

Fredericton, New Brunswick

At Accessible NB, Wendy’s team contacts municipalities and businesses early in the planning of construction or renovation projects. They use their accessibility audit tool and expertise to help design inclusive spaces from the start. This proactive approach prevents issues, saves time and costs, and ensures accessibility is built in rather than added later.

Ottawa, Ontario

In Ottawa, Ontario, Sarah and Rob believe that changing attitudes is a key part of advancing accessibility. They encourage colleagues to question existing assumptions and stay open to new approaches, reminding them that progress—no matter the scale or duration—is worth celebrating. Rob pointed to pilot projects in Ottawa that tested accessibility improvements suggested by residents with disabilities. These trials helped determine practical solutions and kept momentum going on longer-term initiatives. They also make sure accessibility work has its own dedicated focus. Although diversity and inclusion often overlap with accessibility, Sarah stresses that the Accessibility Office runs separately from the municipality’s diversity program. This distinction ensures that meeting Accessibility for Ontarians with Disabilities Act requirements remains a priority and that accessibility initiatives receive the dedicated support and resources needed to make real change.