Edmonton, Alberta

In Edmonton, Alberta, Heather explained that engagement was key when the City developed their groundbreaking Accessibility for People with Disabilities and the associated Corporate Accessibility Plan. With guidance from Yogi Subramonian, the City’s Accessibility Plan Implementation Lead, they worked closely with persons with disabilities, program staff, and community allies. Feedback was collected through online surveys and in-person sessions held in familiar local spaces. The insights were shared across departments, leading to concrete actions to remove barriers.

Shelburne, Nova Scotia

In Shelburne, Nova Scotia, Adam described how his team worked with the accessibility advisory committee and invited community members with disabilities to take part in on-site visits during the redesign of a popular park. These ongoing discussions helped shape a design that better met the needs of everyone.

Calgary, Alberta

In Calgary, Alberta, Deanne shared that she continuously gathers input from participants and their families—often through informal conversations—to ensure programs remain effective and responsive.

Ottawa, Ontario

In Ottawa, Ontario, Rob and Sarah believe that true success in accessibility work is measured by how well they connect with the community. They prioritize consultation at every stage, living the principle of “nothing without us,” and complement those conversations with events, advisory committees, and other opportunities to strengthen partnerships. They urge staff and project teams to be upfront about any accessibility issues as early as possible, ensuring barriers can be recognized and resolved before projects are finished. Rob stresses the value of empathy—listening carefully to understand how obstacles affect people’s everyday lives. When residents bring forward concerns outside of municipal responsibility, the Accessibility Office doesn’t stop at “it’s not our jurisdiction”; instead, they provide information and advocacy to encourage private businesses to make their spaces and services more accessible.